UX word of the day: first failure effect
First failure effect| noun| furst • fay-lee-urr • iff-ect
Published in
1 min readAug 16, 2021
- : refers to a phenomenon in human-automation interaction that leads to the human severely mistrusting a usually reliable piece of automation.
- : before the first failure, the human has great trust in automation because it has proven to be reliable. However, after the first…
