Case study: A mobile app to queue for walk-in clinic appointments
Role: sole UX/UI Designer // Duration: 4 months // Tools: Adobe XD // Skills: Product Design, Mobile Design, Competitive Research, Flowchart Mapping, Journey Mapping
The purpose of this project was to create a mobile app to queue for walk-in clinic appointments from anywhere. Having access to free healthcare through walk-in clinics is a convenient solution for new immigrants without access to a family doctor. The main limiting factors of the current walk-in clinic system I improved in this project were patient wait times and patient-to-clinic optimization.
Features that made this application efficient:
- filters for nearby clinics, clinics with the shortest queue, and most popular clinics
- Personal profiles auto-fill information for future appointments. Users with other family members are able to add details for multiple contacts.
- A Quick Queue function for frequent users of the app. It automatically recalls user information from personal profiles to speed up the booking process. Quick queue asks general questions about the user’s health to help the administration assign the most accurate medical professional for each case.
- Patients are able to discover and view clinic details through an interactive map
Of those who reported difficulties accessing healthcare services, “waiting too long for an appointment” and “difficulty getting an appointment” were the most common problems reported
Statistics Canada
Competitive Analysis
Dynacare is a booking app for blood test lab appointments. I incorporated its minimal booking process and interactive map to provide available locations, operation hours, and contact information.
Flowchart Systems
Implementation Plan
My final goal is to receive funding from the ‘Child and Family Social Development project’ category under government grants and contributions for this project and be approved for public use.
