Learning Management System (LMS) — UX/UI Case Study

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Overview

The pandemic has caused learning at Telkom University to be online. So that learning activities are carried out through the Learning Management System (LMS) website.

LMS is a learning platform that is able to provide materials, assignments and discussion forums that students can do online.

Based on our experiences, there is no reminder system that is directly connected in the form of notifications, making us sometimes forget the timeline of tasks that have been given by the lecturer.

This is very difficult because we have to check directly on the LMS website, sometimes the assignment doesn’t even appear on the timeline on the LMS dashboard page, so we have to go to the course page first.

In addition, we sometimes find it difficult to find virtual meeting links and virtual meeting records. Because some lecturers provide information on virtual meeting links and record results through group chat media or don’t even provide news at all.

The Challenges

Based on this experience, we make a hypothesis that can represent problems experienced by other students as well. Here is the result hypothesis our discussion.

1. Students sometimes forget the class schedule including if there is a task deadline (we will name it “problem 1”)
2. Students have difficulty finding the link to the virtual meeting record results (we will name it “problem 2”)
3. Students have difficulty finding the link to the virtual meeting (we will name it “problem 3”)

Research and Design Process

This case study uses Design Thinking as the basis for the design process.

Design Thinking (Sumber: confiespace.com)

Emphatize

The research method that we use is In-Depth Interview to obtain qualitative data.

Target Participant

• Male / Female
• Students of Telkom University
• Keep up with lectures
• Diligent in doing tasks at LMS

In-Depth Interview

Question

Based on the results of our previous research, that college students of Telkom University

1. Sometimes forgetting the class schedule, including when there is a deadline
2. Difficulty finding links for virtual meetings
3. Difficulty finding the link for the virtual meeting record

Based on those problems, do you feel that way also?

Can you sort which are the top 3 problems that you feel?

For solving this problem, what do you usually do?

Result

Result

Documentation:

https://drive.google.com/drive/folders/1QJlPv2zKejIdxey6XbPvm4G6ZiaIfWDY

Define

Affinity Mapping

Affinity Mapping

I collected same feedback to categorize topic. in this way, i can decide what is the most feedback that i can take.

User Persona

User Persona

Pain Points

• Sometimes Forget with online meeting schedule and task
• Difficult to find link to virtual meeting
• Difficult to find link to virtual meeting recording

Needs

• Reminder system/application as schedule or task reminder
• Need to add virtual meeting link on the LMS page
• Need to add virtual meeting recording link on the LMS page

Ideate

Design System

Design System

I create design system to use the component consistently.

Schedule Reminder

Dashboard

Google Calendar — 1

Google Calendar — 2

There is section of virtual meeting schedule and task schedule. it could be reminder. besides that, every schedule is set to google calendar.

Recording Result

Recording Result — 1

Recording Result — 2

There is page of recording result. user can view the latest recording of each lesson.

Virtual Meeting

Virtual Meeting — 1

Virtual Meeting — 2

There is page of virtual meeting. user can use it without open in google meet page. user can use directly in the LMS page.

Prototype

For the better experience, you can check my clickable prototype here :

Prototype

Testing

Usability Testing

I test the feature including:

• Schedule Reminder
• Recording Result
• Virtual Meeting

You can check my documentation here:

Video Testing - Google Drive

Overall, the users are easier to use the prototype. they can operate it easily.

Closing

Thank you for your availability to read my UX/UI Case Study, that is Learning Management System (LMS). Of course, in making this case study, I am very grateful for the support especially from research resource, my partner and all of involved participants.

That’s all of my Case Study, Forgive me if there are spelling or word errors. because i am in the learning stage for research and design. if you have any feedback or suggetions, please contact me. because it is very important for my further self development.

Thank you very much for the time and opportunity,

Muhammad Syariful Umam