Leading business transformation with intentional language

Why what we say matters.

What we say matters. Our words have meaning. Let’s say what we mean and mean what we say.

When leading the delivery of innovation and transformation we are asking people to change what they do. We are asking our people to overcome sometimes decades of habit and begin to build new behaviours from scratch. It is no small task for us and it is no small ask of our people.

As facilitators, one of the things I enjoy most about the work we do with our clients is collaborating with people who show their passion for serving their end users.

Whether working in services, products, technology (or most commonly a combination of all three) the relationship between the people who deliver and the people who are served generates great intrinsic reward and you find a sincere dedication to achieving the best possible outcomes for people in need.

The challenge of change at scale

Often that sincere dedication to achieving the best outcomes for individual users can face challenges. This is even moreso when providing service in very large organisations. By virtue of their size, larger organisations tend to operate ‘one size fits all’ systems.