Challenges of Remote User Interviews: A UX Researcher’s Perspective

When I moved from academia to industry, it was during the pandemic, and since then I work mostly remotely (except for some studies that require physical attendance). There is no doubt that working remotely has many advantages (in my case, being able to pet my dog all day, cook balanced meals, watch an episode of Friends while I eat lunch…). But it also presents unique challenges. In this article, I just want to recount the challenges associated with remote user interviews, and also provide the actions I use to ensure effectiveness and…