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AI-based chat: the future of ux in 2023 and beyond

Bisma Farrukh
Bootcamp
Published in
5 min readDec 19, 2022

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Introduction

Imagine a world where you can communicate with your technology the same way you communicate with your friends. A world where you can ask your phone a question and get a response that feels natural, human, and helpful.

This world is not far off. In fact, it’s closer than you might think. Thanks to AI-based chat, or chatbots, the future of UX is changing fast.

Photo by Startaê Team on Unsplash

Chatbots are computer programs that can mimic human conversation. They are powered by artificial intelligence (AI), which allows them to learn and understand natural language. This means that you can communicate with them just like you would any other person.

As the technology continues to evolve, chatbots are becoming more and more sophisticated. They are able to do more than just answer simple questions. They can now carry out complex tasks, such as booking appointments or ordering products.

In the years to come, AI-based chat is expected to play a major role in the UX world. It will change the way we interact with our devices and make our lives easier and more convenient.

What Is AI-based Chat?

AI-based chat, or conversational AI, is a technology that allows humans and computers to communicate with each other in natural language. In other words, it’s a way for computers to understand human speech and respond in a way that feels natural and human.

This type of chat is different from traditional chatbots, which rely on pre-written responses that can often feel cold and robotic. With AI-based chat, the computer is able to understand the conversation as it unfolds and respond in real time. This makes the user experience feel more human and natural, which is why it’s seen as the future of UX.

How Will AI-based Chat Change User Experience (UX) in 2023?

Right now, AI-based chat is changing the user experience for the better. In the next few years, it will only get better. Here are some of the ways AI-based chat will change UX in 2023:

1. It will make customer service faster, easier and more accurate.

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Bootcamp
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Published in Bootcamp

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Bisma Farrukh
Bisma Farrukh

Written by Bisma Farrukh

56k+ monthly reads, 4X top writer in books, AI and future, Read my stories and subscribe at: https://medium.com/@pencihub/membership.

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